Returns & Exchanges

RETURN POLICY

1. All return requests must be made within 30 days of shipment receipt.
2. Customer pays return shipping, as well as any postage due upon arrival.
   
3. Return authorization from Alpha Omega Tactical is required for all return shipments. Contact us prior to shipping any returns or exchanges.
4. Returned products must remain in new condition with their original packaging intact and undamaged. Used or laundered products cannot be returned for refund.  
5. No refunds will be applied to shipments refused at the time of delivery.
6. All sales are final on body armor, headgear (due to Federal Regulations) and Closeout Items.
7. Exchanges for sizing and color are acceptable only for the same exact item and cost. Customers will need to pay return shipping charges for all exchanges (typically $5 standard shipping).
8. Incorrect order claims must be made within 10 work days from shipment delivery date. Claims will not be processed past this timeframe.
9. Shipping charges are not refundable.
10. Special orders such as RESTRICTED ITEMS and Body Armor are not eligible for return.