Terms and Conditions
Your account will be charged upon placement of your order. Special orders, as well as Unit and Department orders are the only exception to this policy.
All orders ship in full. Orders may be partially shipped if requested and the additional shipping charges agreed to prior to placing the order. If you wish to have your order shipped partial please make note of it on your order. Agreement to a partial shipment implies that you accept the fact that you will pay shipping charges for each and every item shipped and that Alpha Omega Tactical is authorized to collect the additional shipping charges on any backordered items are back in stock and ready for shipment.
$5 STANDARD SHIPPING
For orders up to $499.00. Parcels are shipped via USPS Priority Mail and/or UPS Ground, at the discretion of Alpha Omega Tactical. Delivery of USPS Priority Packages typically takes 1-4 business days and UPS Ground packages in 1-5 business days.
UPS Next Day, Two Day and Three Day Select orders must be received by 12:00PM CT in order to guarantee same day shipping. Saturday Delivery and Next Day Air will ONLY be delivered on Saturday. Alpha Omega Tactical is closed on weekends and major holidays. To request a refund due to late shipment for UPS Next Day or Two Day guaranteed: you must notify Alpha Omega Tactical within 12 days of the scheduled delivery date.
RETURNS AND EXCHANGES
The customer agrees to abide by the rules of our RETURNS AND EXCHANGES policy.
CANCELLATION OF ORDERS
Alpha Omega Tactical reserves the right to cancel any transaction, at any time, for any reason. This process will include a notification of cancellation followed by a full refund of your purchase price (including shipping) by the same method as received.
WASHINGTON STATE SALES TAX
Only orders shipped to Washington State will have applicable WA State and local sales tax collected. This excludes exempt Government, Department and Agency orders - please contact us to make sure your order is not taxed.
Your country is USA, not the country you are deployed in. Your city is APO or FPO. Your state is AA, AE, or AP. If you are in a combat zone, please let us know and we will do our best to offer you any additional services, including expedited shipping from our manufacturers (when available). Packages entering the Military Postal Service cannot be tracked, therefore, if a package is lost AFTER leaving the continental US, we cannot reimburse for the loss.
International orders can take up to 30 business days for delivery. Be advised, orders can be delayed in customs. Be sure to check your shipment’s tracking number for the latest delivery status. Please note, not all international orders will have tracking outside the United States.
Alpha Omega Tactical is not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect your country bans any product.
Orders over $499 USD may be subject to additional shipping fees based on the items purchased, based upon if the shipment requires additional boxes or excess weight. You will be notified of any additional fees and your authorization required prior to being charged for your order.
INTERNATIONAL TAXES AND DUTIES
All International Orders may be subject to your country’s taxes and duties. If any duties and taxes are placed upon your order, they will be due and collected at the time of delivery. Please consult your local customs office for information regarding your country's duties and taxes. Alpha Omega Tactical is not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order or shipment. All packages shipped internationally are claimed at full value with invoices enclosed for customs.
Most products we sell are covered by manufacturer warranties. If your item comes with a manufacturer's warranty card, we recommend you fill it out and submit it according to the directions on the card and to save your receipt and packaging UPC number. If any item requires warranty work, please contact us for assistance. Some items will require we contact the manufacturer prior to returning the item to them directly.
Items marked RESTRICTED are subject to ITAR Restrictions and/or Paypal Sales Restrictions. Under no circumstance will they shipped outside the United States or sold using Paypal. ITAR Restricted items are legal only for citizens of the United States to own.
US Citizens must present a clear photo copy or scan of your State Issued Driver's license or I.D. to Alpha Omega Tactical prior to the shipment of any Restricted item. The name on your ID Card must match the name on the order. No foreign based payment methods accepted. Along with I.D., you will be required to provide us with the following:
A. Civilians: Please send a copy of your Conceal Carry Permit/License. If you do not have a license, a notarized affidavit will be required. Affidavit form attached.
It is the sole responsibility of the purchaser to understand and ensure that all transactions conform to U.S. Federal, State and Local Laws, Statutes, Codes, and Regulations. Purchaser assumes all responsibility for their purchase. Alpha Omega Tactical assumes no responsibility for RESTRICTED purchases made in violation of Federal, State or local laws. We reserve the right to refuse sales to anyone, based on our sole discretion.
There are no returns or cancellations on RESTRICTED ITEMS as they are Special Order Items. Any warranty issues will be handled with the manufacturer directly.
BODY ARMOR POLICY
Body Armor sales subject to the terms of our RESTRICTED item policy as well.
By Federal Law, it is illegal for a person convicted of a “crime of violence” to possess Body Armor. It is also illegal in most states, for a convicted felon to own armor.
We sell armor only to law-abiding adults. We do not sell to felons or minors. By purchasing armor from us, you certify that you are of adult age, that you are law abiding and have no felony convictions; guarantee that you are not legally prohibited from owning body armor or firearms and that you have only lawful intentions for owning body armor.
It is the sole responsibility of the purchaser to understand and ensure that all transactions conform to U.S. Federal, State and Local Laws, Statutes, Codes, and Regulations. Purchaser assumes all responsibility for their purchase. Alpha Omega Tactical assumes no responsibility for body armor purchases made in violation of Federal, State or local laws. We reserve the right to refuse sales to anyone, based on our sole discretion.
Body armor products do not qualify for our $5 standard shipping rates. Only UPS shipping for body armor. Law Enforcement or Military sales only, for Connecticut residents.
There are no returns or cancellations on BODY ARMOR as it is a Special Order Item. Any warranty issues will be handled with the manufacturer directly.
FIREARM MAGAZINE POLICY
Magazines can only ship to USA addresses (CONUS).
No shipments are allowed to the following States: CA, MA, NY, NJ, MD, CO, CT, D.C., HI, and the following Illinois cities: Aurora, Chicago, Franklin Park, Oak Park, Riverdale.
The product photos being used on this website are a mix of AOTAC original produced photos, manufacturer stock photos used with permission and modifications of manufacturer’s stock photos. This material may not be published, reproduced, or distributed in whole or part without express written permission. When manufacturer photos are used, we cannot with 100% certainty, guarantee that the product is exactly as shown in the photo. If a photo and description to not match, please let us know and we’ll do our best to correct any errors.
TM VELCRO is a registered trademark of Velcro Industries B.V.